# Hastetaur news

## [A Closed Support Case Is Only the Start of Measuring Client Retention](https://hastetaur.com/news/en/support-follow-up-retention)

New research reveals a gap between confidence in customer support and proof of retention. Connect resolved issues with later bookings and renewals.

[Markdown](https://hastetaur.com/news/en/support-follow-up-retention.md)

## [More Owners Report Revenue Growth Than Profit Growth: Check Your Quotes](https://hastetaur.com/news/en/quote-margin-checks)

A new small-business survey shows a gap between reported revenue and profit growth. Use a job-cost review to find what your service quotes may miss.

[Markdown](https://hastetaur.com/news/en/quote-margin-checks.md)

## [AI Payment Discomfort Is Rising: Make Client Approval Clear](https://hastetaur.com/news/en/payment-approval-checks)

A new survey finds growing discomfort with AI making transactions. Review how clients approve deposits and invoices, and keep help easy to reach.

[Markdown](https://hastetaur.com/news/en/payment-approval-checks.md)

## [A practical lead management workflow for growing businesses](https://hastetaur.com/news/en/lead-management-workflow-for-growing-businesses)

Build a clearer lead management workflow: define customer fit, capture useful context, assign ownership, follow up thoughtfully, and learn from outcomes.

[Markdown](https://hastetaur.com/news/en/lead-management-workflow-for-growing-businesses.md)