A Closed Support Case Is Only the Start of Measuring Client Retention
New research reveals a gap between confidence in customer support and proof of retention. Connect resolved issues with later bookings and renewals.
News
Updates and ideas from Hastetaur.
More Owners Report Revenue Growth Than Profit Growth: Check Your Quotes
A new small-business survey shows a gap between reported revenue and profit growth. Use a job-cost review to find what your service quotes may miss.
AI Payment Discomfort Is Rising: Make Client Approval Clear
A new survey finds growing discomfort with AI making transactions. Review how clients approve deposits and invoices, and keep help easy to reach.
A practical lead management workflow for growing businesses
Build a clearer lead management workflow: define customer fit, capture useful context, assign ownership, follow up thoughtfully, and learn from outcomes.